One tester submitted a report titled 'it did the thing again'. The attached clip made the issue obvious in ten seconds.
One tester submitted a report titled 'it did the thing again'. The attached clip made the issue obvious in ten seconds.
grouped reports by page. nobody asked for a magic summary, they asked 'did anyone report this already?' fair enough.
A new report card shows the page, browser, and customer note together so the context stays attached.
const duplicate = reports.find((item) => item.fingerprint === incoming.fingerprint);customer interviews used to make me feel like i was auditioning to be a salesperson. this is the question list that made em normal again
I used to open customer calls with a five-minute explanation of what I was building. Then I'd ask whether the person liked the idea. They would say “yeah, totally,” and I'd leave with a warm feeling and no useful information. The fix was…
Read story · 4 min readBugGarden is open to five more tiny betas. I want the setup to feel easy before I add anything else.
bug form only asks for a screenshot when one would help. old form had tax return energy, my bad.
@kenjiships
A calmer place to collect bug reports from small beta groups.